Business
transformation
through
connectivity.

Highly respected and trusted, Ambulance Victoria, provide leading edge, clinical practice, and lifesaving work on the road.

Ambulance Victoria (AV) prides itself on giving patients the right care at the right place at the right time and aim to improve the health of the community by providing high quality pre-hospital care and medical transport. It provides emergency medical response to more than 5.8 million people in an area of more than 227,000 square kilometres and with a fleet of five helicopters and four planes provide a vital link between rural communities and metropolitan health services. Ambulance Victoria’s primary role is as an emergency pre-hospital medical response provider, however they also provide a broad range of services to keep our communities safe.

Ambulance Victoria required a solution to improve the capabilities of their emergency responder vehicles.

Our Australian designed and built Ambulance Victoria connected vehicle IoT solutions, are deeply embedded into the vehicle electronics, and onboard body auxiliary systems. This technology generated unprecedented mission-critical telematics insights into emergency vehicle operation, safety system activation, occupant detection, and emergency equipment charging status. Through this new technology, we can connect not only to-body and auxiliary systems, but can include the location and condition of lifesaving paramedic technologies, like cardiac monitors and oxygen equipment.

AV understood that their emergency vehicles could be safer and more effective, with bespoke technology.

Ambulance vehicles, whilst technically highly advanced have not had the benefit of leveraging IoT connectivity. This has resulted in a lack of visibility of their location, availability, condition and no insights into driver risk. This also means there has been an inability to predict vehicle breakdown by analysing vehicle health and fault codes. With this innovation, these issues are addressed and the insights into ambulance behaviour on our roads, provides a critical data set that benefits road users, patients, and paramedics.

New insights and safer service delivery are now possible by deeply embedding vehicle electronics and onboard body auxiliary systems.

For the first time, by using Directed Technologies telematics solutions, through integration with the onboard AUX systems, can remotely monitor on board mission-critical technology systems, including the auxiliary battery. This is used to maintain a charge in the onboard defibrillators, thus helping to save lives. The telematics software uses computer, LTE connectivity, cloud analytics and user services, giving unprecedented insights into vehicle performance, especially critical during the increased demand on ambulance fleets. By monitoring when ambulances are in an emergency response scenario, they can also broadcast this data, allowing real-time notification to drivers dealing with fast-moving emergency service vehicles.

Now, more than 1,200 Ambulance Victoria emergency services vehicles use our life saving, telematics technology.

With rollout continuing, Ambulance Victoria emergency services vehicles are being monitored across 227,000 square kilometres in the State of Victoria. Data insights are delivering optimal service reminders, daily trip views, and uptime availability of ambulances, which can assist in saving lives and is supporting responders when operating in emergency mode. Over 1 million kilometres of travel data has already been recorded and there has been a significant reduction in fuel consumption and CO2 emissions and enhanced driver performance has been recorded.